At Village Health Partners, we value providing excellent care to help each patient attain his or her optimal level of health. Village Health Partners hires individuals who are inspired by their professions and dedicated to creating an innovative environment with quality care, teamwork and ongoing learning. Village Health Partners is searching for a Triage Supervisor and Clinical Care Coordinator (RN/LVN). Please submit your resume and cover letter to jobs@villagehealthpartners.com.

Triage Supervisor

Do you seek Continuous Improvement? Do you believe in Access to Care? Respect for All? Are you Efficient & Effective? Most importantly, do you want to touch and change people’s lives everyday? We have an immediate need for a full-time, dedicated and experienced professional to join our Triage Patient Care team in the role of Triage Supervisor. Preferred experience in health care. Position will have immediate over-sight responsibilities for up to 20 phone-based Triage Medical Assistants providing care through patient questions and assessments. Experience in building successful call center practices and procedures is highly preferred; EMR (Centricity) experience is a plus.

VHP is a fast-paced office with excellent benefits and a bright future. We are committed to delivering superior patient care by providing higher quality and greater access and convenience to our patients. We do this while maintaining a happy, respectful work environment. We are looking for professional, detail oriented, team players to join our innovative and growing practice!

Responsibilities & Essential Skills:

• Follow documented protocols and policies
• Escalate appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient population
• Conduct complete medication reconciliation
• Update medical history based on information provided by the patient
• Proactively identify special needs and the appropriate actions to mitigate them so that the patient appointment is scheduled appropriately
• Document all history of present illness when patient has acute or chronic issue
• Follow all HIPAA and privacy rules while discussing sensitive heath information with the patient or their authorized delegates
• Verify and update all insurance information
• Process a referral from initiation by the Physician through Patient adherence
• Work with insurance companies to initiate and follow-through on all required prior authorizations for care
• Schedule appointments and query information in various Healthcare technology including Medical Practice Management System(s) and/or Electronic Medical Record System(s)
• Meet performance and service level criteria as defined in “Performance Metrics”
• Understand and be fluent in medical terminology
• Work productively in a healthcare call center environment
• Empathize with and coach the patient in navigating the healthcare system
• Work with a diverse group of professional and personalities in a team environment
• Proactively and professionally identify opportunities to improve the work processes and environment, and assisting in the implementation of those improvements as part of an overall team

Qualifications:

• Minimum of 2-3 years of experience in a similar profile is preferred.
• Experience working in a medical office; Family Practice preferred
• Experience with health care terminology and office procedures
• Experience appropriately handling confidential and sensitive information; knowledge of HIPAA rules and regulations preferred
• Ability to use advanced communication tools and sophisticated proprietary information technology
• Experience with basic desktop software as well as medical practice management and electronic medical record systems

Clinical Care Coordinator (RN/LVN)

The Care Coordinator is a full-time position focused on engaging patients outside of the patient visit.  Successful candidates will work with our physicians and data sources to identify patients in our patient panel who would benefit from coordinated care.  Additionally, they will assist patients in the identification of appropriate providers, facilities, and community resources in an effort to improve or maintain the patient’s social, emotional, functional, and physical health status.

MAJOR DUTIES AND RESPONSIBILITIES:

• Coordinates the patient care and delivery of health care services to a select outpatient population.
• Promotes effective utilization and monitoring of health care resources and assumes a leadership role with the interdisciplinary team to achieve optimal clinical outcomes.
• Monitors and assures effective utilization of hospital services and resources.

Education and Experience:

• RN/LVN with active license in the state of Texas or holding a license in the state of their residence if the state is participating in the Nurse Licensure Compact Law preferred
• Alternate licensed professionals may be considered, based on experience and overall qualifications as deemed necessary to meet requirements.
• Prefer 3-5 years experience in direct patient care in a clinical setting, and/or experience specific to program needs along with any applicable certifications

Required Skills and Abilities:

• Excellent oral and written communication skills, with problem-solving abilities
• Previous supervisory experience is required
• Excellent assessment skills
• Computer skills including MS Office Suite and spreadsheet manipulation capabilities
• Proficiency with Motivational Interviewing and/or other behavioral change techniques
• Ability to build rapport and engage patients in effective dialogue related to their treatment plan
• Ability to quickly identify and prioritize patient needs and provide structured and focused support and interventions
• Exceptional level of critical thinking, analytical and creative problem solving skills required
• Exceptional level of independence, organization, and interpersonal skills required
• Proficient with team-building processes and participation in cross-functional teams

Preferred Skills and Abilities:

• Experience with EMR systems – GE Centricity preferred
• Fluent in Spanish

Village Health Partners is a Plano family medicine provider. Village Health Partners is committed to improving your health by focusing on prevention and overall wellness, from well child, well woman, physical exams, weight loss/management, flu shots, and urgent care needs, to more complex health issues including cardiology and physical medicine. Find out more at VillageHealthPartners.com and connect with your Plano doctor on Facebook at Facebook.com/VillageHealthPartners.